Privacy Policy

October 2024

We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data.

Terms we use in this policyWhen we say “bestprover”, “we”, “our”, or “us”, we mean bestprover LLC, 800 N King Street-Suite 304 Wilmington, DE 19801, United States, which is the entity responsible for processing your personal data.

When we say “website” or “platform”, we mean all of bestprover’s websites and applications

Terms we use in this policyOur platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.

As bestprover operates as a comprehensive review aggregation platform, our commitment to transparency and open dialogue is paramount. When you submit a review through bestprover, or when your review is aggregated from various platforms and displayed on bestprover, your insights and your bestprover profile become accessible to anyone who visits our platform. By exploring your profile, visitors can discover your location and view all the reviews you’ve contributed across multiple platforms, including details about the locations, products, or services you’ve reviewed, alongside any photos or videos you’ve shared.

For business users engaging with reviews about their services or products on bestprover, your responses are equally visible to our platform’s audience. This level of visibility underscores the importance of the information you choose to share within your bestprover profile and the username you select. These choices influence the degree of anonymity you maintain. Our platform is designed to foster a trustworthy environment where consumers and businesses can engage openly, but it’s essential to consider the personal and identifiable information you integrate into your profile and reviews. Remember, your voice on bestprover, amplified through the collective feedback from various review platforms, plays a crucial role in shaping transparent and informed consumer experiences. Your participation helps guide others in making well-informed decisions, highlighting the power of shared experiences in today’s interconnected digital landscape.

Personal Data Definition: Personal data refers to any information that can be used to identify an individual. When engaging with bestprover, whether by creating a user account, establishing a business account on behalf of your business, or simply using our services, we may collect and process a range of personal data about you:

  • Contact Information: Such as your name and email address, along with any other contact details you provide.
  • Device and Location Data: Including your IP address, browser specifications (type of browser, browser language, time zone), and geographical location.
  • User Account Details: Your username, password, profile photo, location, and language preferences.
  • Business Account Data: Information related to your business account, including your password, business name, domain, and other details you choose to include in your profile, like the services your business offers.
  • Usage and Interaction Data: This encompasses your bestprover search history, interactions with our platform or emails, such as the duration of your visits, features you use, and marketing emails you open.
  • Review and Rating Information: Details about the businesses and products you review, including: - Type of review (service, location, product) - Content of your review and star rating - Photos or videos submitted with your review - Business location reviewed - Review publication, edit, or deletion dates - Reference number or order ID (if provided) - Documentation for experience verification (if submitted)
  • Engagement Metrics: Data on how many read your review, and how many found it “useful”, along with your interactions with other reviews.
  • Business Replies and Report Information: If you reply to a review about your business or report a review, we collect data related to these actions, including the reasons and dates for reports.
  • Verification Data: Whether your account or domain is verified, along with any data submitted during the verification processes for consumers or businesses.
  • Questions to Businesses: Any questions you pose to businesses through our platform, including details of the question and the business’s response.
  • “Find Reviewer” Tool Data: When businesses use this tool to learn more about reviewers’ experiences, any information you choose to disclose.
  • Preferences and Communications: Your account preferences, consent statuses, communication records, and metadata, like the timing of emails.
  • Social Network Information: If you link your bestprover profile with social media, we collect information based on your social network settings and privacy preferences, which can include your name, email, and profile photo. You can disconnect this link at any time through your bestprover account settings.

Sensitive Data: We advise against sharing sensitive personal data, such as information on ethnic origin, religious beliefs, or health, to protect your privacy and that of others. At bestprover, we are dedicated to maintaining the confidentiality and security of your personal information, using it solely for the purposes outlined here and in our comprehensive privacy policy. For further details on how we manage and protect your personal data, please refer to our full privacy policy.

The personal data bestprover processes primarily comes directly from you. This happens when you set up an account with us, engage with our platform by leaving reviews, respond to reviews, or interact with marketing materials we send out. Your interactions, such as how you use our platform or respond to our communications, provide valuable insights into your preferences and help us tailor your experience. There are instances where we receive information about you from third parties. For example, if you opt to register for a bestprover account using a social media login, like Facebook, we automatically receive information to populate your account based on what’s shared with us by these services.

Similarly, when a business wants us to send you a review invitation, they provide us with your contact details and a reference number, like an order ID, to facilitate this request. As you navigate our services, we also collect information automatically from your device. This includes data like your IP address, geographical location, device and browser type, and how you interact with bestprover and our marketing emails. This auto-collected information helps us understand user behavior on our platform, improve our services, and personalize your experience based on your activity and preferences. bestprover is committed to handling your personal data with care and respect, ensuring privacy and security in our data collection and processing practices. For a comprehensive understanding of how we manage and protect your personal information, we encourage you to review our full privacy policy.

Whenever you are invited to submit reviews on bestprover, prompted either by the businesses themselves or through our mediation, it is these businesses that hold responsibility for the management of your personal data in relation to these invitations. For inquiries or actions related to your personal data under these circumstances, you should contact the respective businesses directly, as bestprover lacks the jurisdiction to address these requests.

Regarding the remainder of your personal data linked with our platform activities, such as data provided during account creation, review submissions, or any replies, the stewardship falls under bestprover. As the data controller in these instances, we are dedicated to protecting your privacy, managing your data responsibly, and ensuring adherence to data protection regulations.

bestprover utilizes your personal data for a multitude of purposes to enhance your experience and ensure the smooth operation of our services. Here’s how we might use your information:

  • To Deliver Our Services: This includes showcasing your reviews, facilitating access to your user account and our platform, or providing access to your business account on our website.
  • User Identification: We use your data to recognize you as a registered user each time you log into and return to our platform.
  • Platform and Service Improvement: Your data helps us enhance our website and the services we offer.
  • Customer Support: We respond to your inquiries and provide assistance as needed.
  • Communication: To send you updates and our newsletters, keeping you informed about what’s new.
  • Business Analysis and Development: We engage in various internal purposes like data analysis, audits, fraud prevention, creating new offerings, refining our services, understanding trends, gauging promotional campaign effectiveness, and broadening our business endeavors.
  • Quality and Training: Your data assists us in training our team and ensuring high service quality.
  • Legal Compliance: We may need to use your information to exercise legal rights or meet legal obligations, especially in cases involving legal claims, compliance, regulation, or auditing.

For bestprover account holders, we specifically use personal data to:

  • Review Verification: Confirm the authenticity of your contributions.
  • Engagement: Encourage you to provide more feedback and pass messages from reviewed businesses.
  • Moderation: Reach out if your review attracts attention for verification purposes or compliance with our standards.
  • Performance Feedback: Inform you about the reach and usefulness of your reviews to others, or provide feedback on your account or submissions.

For those with business accounts representing businesses:

  • Notifications: Alert you about new reviews of your business or products.
  • Reply Verification: Confirm the legitimacy of your responses to reviews.
  • Feedback on Engagement: Inform you when users react to your replies or reports on reviews.

General Use: We might also apply your data in other specified manners at the point of collection.

  • Necessity of Processing Your Personal Data:
  • To fulfill our contractual obligations to you or your business.
  • To exercise and comply with our legal rights and duties, ensuring our platform operates within legal frameworks.
  • To pursue legitimate interests related to our operations and service delivery, ensuring any processing is necessary and balanced against your rights.
  • To establish, exercise, or defend legal claims, as required.

Where you’ve explicitly agreed to our processing of your personal data, for example through newsletter subscriptions or accepting cookies, you can withdraw this consent at any time. However, we may continue processing if it aligns with other legal bases outlined above. Your Rights: You have the ability to object to our processing methods or request processing limitations. For detailed information on your rights and how to exercise them, please see the designated section below.

At bestprover, your personal data is handled with care and transparency, ensuring your experiences on our platform enrich both your journey and that of others seeking genuine reviews. Here’s how we approach your data:

  • Your Reviews and Public Profile: Sharing your insights and experiences is at the heart of bestprover. When you post a review, your username, location (country), all your reviews, including details about the locations, products, and any photos or videos you’ve shared, become accessible to others. Your public profile may also show your interactions with other reviews on our platform.
  • Choosing What to Share: Your username, especially if it’s your real name, can disclose your identity. We advise careful consideration when deciding what information to share, as the details you provide can affect your anonymity.
  • Social Network Connections: If you link your bestprover account with social networks, we’ll use certain information from your social profile, like your photo, name, and location, to represent you on our platform. This is subject to the privacy settings you’ve established on those networks and may influence how users can identify your reviews.
  • Business Accounts: Creating a business account for your business on bestprover means disclosing your business’s name, address, domain, and other public profile information. It’s important to mindfully choose what information you make public, as it can reflect on your personal data.
  • Sharing with Third Parties: bestprover’s mission extends to amplifying the reach and impact of your reviews. Therefore, we may share your reviews and public profile information with: Search engines like Google and Bing. Businesses you’ve reviewed. Price comparison, shopping guides, and consumer portals. Integration partners like eCommerce platforms. Social networks and similar platforms where your reviews can aid consumer decisions.
  • Review Invitations: If you review a business following their invitation, they can match your feedback with their request, enhancing the relevance of your review.
  • Data Verification: We do not share verification documents you provide, but we may share reference numbers or order IDs with businesses, unless requested otherwise. Information shared through our Find Reviewer tool is also disclosed to the business you reviewed.
  • Data Processors: bestprover collaborates with selected third parties, including data processors who support our platform’s technical and operational aspects. These processors act under our directives, safeguarding your information according to our high standards and data protection laws.
  • International Data Transfers: Some data processors or services may operate outside your jurisdiction, potentially under different data protection standards. bestprover commits to ensuring your data is protected, regardless of location, through robust security measures and legal safeguards.
  • Legal and Regulatory Disclosures: We may share your data to comply with legal obligations, cooperate with regulatory authorities, enforce our terms, protect our rights and safety, and in corporate transactions like mergers or acquisitions.

Your personal data is a cornerstone of the trust and integrity that define bestprover. We’re committed to transparency and safeguarding your information, ensuring it serves to enhance the community’s trust and decision-making.

bestprover is committed to managing your personal data responsibly and with respect. We retain your information only for as long as it’s necessary, based on the purpose for its collection, legal obligations, contractual necessities, service execution you’ve requested, or our legitimate business interests. Once the justification for holding onto your data expires, we proceed to either erase it or anonymize it, ensuring you cannot be identified from the information retained.

Your contributions, including reviews, and the personal data you’ve shared, are stored for the duration of your active engagement with bestprover. This is to continuously provide you with our comprehensive services. Choosing to close your bestprover account triggers the deletion of your account details, except for a log containing your name, email address, and account deletion date, which we preserve for three years. This measure aids in our compliance with legal mandates, fraud prevention, and safeguarding our platform’s integrity.

There are instances where, despite account deletion, certain data must be retained due to legal requirements or our substantial legitimate interests, such as ensuring network and information security, adherence to legal and regulatory directives, or protecting our lawful business interests.

Moreover, data shared with us by businesses for the purpose of sending review invitations on their behalf is maintained for a period of three years. This practice supports our operational integrity, fraud prevention efforts, and compliance with legal obligations.

At bestprover, your right to manage, inquire about, or request the deletion of your personal data is fundamental. For details on how to exercise these rights, please refer to the section below titled ‘Your rights’.

Ensuring the security of your personal data is a top concern at bestprover. We implement a blend of organizational, technical, and administrative strategies to safeguard your information within our organization. Additionally, we conduct routine audits to identify and address potential vulnerabilities in our system. It’s important to acknowledge that the internet, by its nature, cannot be made entirely secure. Consequently, while we strive to protect your data, we cannot guarantee the absolute security of any information you send to us over the internet. We want to highlight that emails sent through our platform may not be encrypted, and we recommend against including sensitive or confidential information in your emails to us. bestprover is committed to continually enhancing our security measures. As our practices evolve, we will keep you informed by updating our policies and procedures to reflect the latest advancements in security protocols.

bestprover employs cookies and related technologies to enhance, tailor, analyze, and advertise our services effectively. Utilizing a mix of cookies along with other technologies, like pixels and tracking codes, we gather information that aligns with the goals outlined in this policy. What’s a cookie?

A cookie is a tiny text document saved on your computer or device through your web browser at the command of the sites you visit or apps you utilize. Cookies keep track of aspects like your preferences and settings, offering us the insights needed to furnish you with a seamless and relevant experience. We also deploy cookies to capture data regarding tests or potential enhancements we evaluate, monitoring how you interact with our services to determine their success.

Cookies on our website could be established by us, our partners, or independent third parties, such as advertisers. What are pixels?

Pixels are diminutive, invisible images embedded within a webpage or email. They assist us in comprehending your interaction with our services, including marketing communications. What are tracking codes?

Tracking codes are small pieces of code inserted into a webpage to assess metrics like visits and engagements. Through tracking codes, we gain a deeper understanding of your engagement with our services, the advertisements you encounter, and your overall platform usage.

For more comprehensive information and specifics about the cookies and similar technologies bestprover utilizes, please refer to our Cookie Policy.

If you’re a bestprover user, you have the capability to access, modify, download, or erase the crucial personal data linked to your profile anytime by logging into your account. Within your account settings, you can also adjust your email subscription preferences. You possess certain rights concerning the personal data bestprover holds about you. However, these rights might be restricted in instances where fulfilling your request would disclose personal information about someone else, or if you request the deletion of data that we’re legally obligated to retain or have a significant legitimate interest in keeping. If there are concerns that remain unaddressed, you’re entitled to lodge a complaint with a data protection authority. For detailed guidance on how to proceed, please consult the Privacy section of our Support Center.

Accessing and Downloading Your Personal Data As a bestprover user, you can log in to view and download information pertinent to your account, including your reviews. For further details on how to do this, the Privacy section of our Support Center is available. For those with a business account on bestprover, or without an account, you can reach out via email to privacy@bestprover.com to inquire about your personal data.

Correction and Deletion of Your Personal Data Should any personal data we hold about you be incorrect, misleading, or if it changes, or you wish to no longer be featured on our platform, you can make corrections, edits, or deletions directly through your bestprover user account. Alternatively, requests for corrections or deletions can be emailed to privacy@bestprover.com. Refer to ‘How long do we store your personal data?’ for additional information regarding data deletion.

Other Rights Beyond the previously mentioned rights concerning your personal data, you also have the right to oppose the processing of your personal data and to request restrictions on processing (especially in cases where we do not need to process the data to fulfill a contract or legal obligation, such as processing for direct marketing purposes). If we’ve requested your consent for processing, you have the freedom to withdraw this consent anytime. You can withdraw consent using the provided functionality within the relevant product feature or by getting in touch with us (see ‘Contact us’ below). Withdrawing your consent to bestprover’s data processing will not affect any processing that has already occurred.

bestprover’s platform is not intended for individuals under the age of 16, and we do not intentionally gather personal data from children of this age group. Should you discover that a child under 16 has submitted their personal data to us, please reach out to us through the contact details listed below.

bestprover may update this policy periodically. Changes might be prompted by the evolution of laws, regulations, industry standards, or adjustments to our services or business operations. We’ll ensure to post any updates on this page and recommend you frequently check our Privacy Policy to stay informed. Should any modifications significantly impact your privacy rights, bestprover will offer extra notice, for example, through email or directly on our platform. By continuing to use our platform or services after the publication or communication of policy changes, you’re acknowledging and consenting to the revised policy.

bestprover strives for clarity and transparency regarding this information. However, if you have any inquiries about how we manage your personal data or wish to exercise your rights under our policy, please feel free to reach out to our Data Protection Officer via privacy@bestprover.com. For postal correspondence, our address is: 800 N King Street - Suite 304, Wilmington, DE 19801, United States Should you find your concerns unresolved after contacting us, you have additional avenues available, such as filing a complaint with a data protection supervisory authority, for instance, the United States Data Protection Agency. Further details can be found in the Privacy section of our Support Center. For more information and resources on data privacy, our Support Center is at your disposal.